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Welcome to Quality Garden Furniture Online. Please read these conditions carefully before using our website as they affect your rights and liabilities under the law. By using this website or making a purchase either electronically via this website, or by phone or fax, or in person at our premises, you agree to be bound by these terms and conditions. Nothing in these Terms & Conditions affects your Statutory Rights.
Contracts
The placing of an order with us is an offer to us to purchase a product (or products) which is only accepted by us at the point of payment. Any goods on the same order which are not charged for do not form part of that contract. Point of payment is defined as the authorisation by our Card Company of payment by Credit or Debit Card, notified cleared funds in our bank account if payment was by cheque, bankers draft, postal orders or other monetary note, or direct money transfers. By ordering goods from us, you will be deemed to have accepted that these Terms and Conditions take precedence over all other either submitted by you or implied by business/trade custom, practise or course of dealing, unless expressly agreed to in writing or by electronic means and authorised by the company, Quality Garden Furniture. All dates quoted by us for despatch or ultimate delivery are estimates only and are not to be the essence of the contract.
Law & Jurisdiction
The use of this website, the purchase of any goods, and these Terms and Conditions shall be governed by and construed in accordance with the laws of Europe and any disputes will be decided only by European courts.
Accuracy of Information
Quality Garden Furniture makes every effort to ensure that all information on this site, and stock availability as shown during the ordering process, is up to date, current and correct However, Quality Garden Furniture does not warrant, represent or guarantee that this information is up to date, current and correct, except for displayed prices (obvious computer programming errors excepted). We will not be liable to you/or any third party for any consequential or incidental damages (including, but not limited to, loss of revenue, loss of profits, wasted expenditure, loss of privacy and loss of data) whatsoever that arise out of or are related to the use of this web site and/or any information contained therein.
Stock Availability
In the event that items are not available once order processing commences, you will have the opportunity to either cancel your order, amend your order or carry on waiting. If you choose to split the order we reserve the right to treat the order as two separate orders and charge carriage on one order if applicable at our discretion.
Delivery Address
Because our carriers require a signature on delivery, and as most deliveries are carried out during working hours, Monday through Friday, you should ensure that someone is available to sign for the goods. We are happy to send your goods to any address that you choose as long as there is someone there to sign for and take delivery of the goods. Please be aware that some items of furniture are large and may not pass through a normal doorway. It is your responsibility to check/measure to ensure that delivery can take place otherwise we reserve the right to charge a restocking fee. In the event that any parcel is undeliverable due to no-one being available at the delivery address, and that parcel is returned to us, we reserve the right to deduct the original carriage charge from any refund, or to charge additional carriage if we have to resend the same parcel to either the original address or to a new address.
Incorrect Delivery Address
To enable us to complete our contract with you, and successfully deliver the goods to the address you supplied on the order (or any subsequent change to the delivery address which we have agreed) you must supply us with a full, complete, and correct delivery address.
If the address supplied subsequently turns out to be not full, complete and correct (including the Post Code) you will be responsible for any additional charges levied upon us by the carriers as a result. However, in the event of any error in the addressing on our part, then of course, you would not be held responsible in any way, and we would sort out the problem at no cost to you.
Remittance Terms
We prefer that you pay by use of a Credit or Debit Card online. We accept most such cards, except American Express and Diners. You can also pay by cheque if you prefer: made payable to Quality Garden Furniture and sent with your order to our address shown on this website. Please allow an additional 7 working days for clearance prior to processing. Alternatively, electronic transfers are acceptable, orders paid for in this manner can be processed under our normal terms.
Order Progress
All orders are acknowledged with a receipt of purchase email and you will be contacted prior to delivery. Delivery will normally be made within 14 working days from receipt of payment. Please contact us if delivery time is critical. Should you wish to check on the progress of any order placed with us, please ensure you quote your order number and/or your customer number. We regret that we will be unable to check on the progress of any order without the provision of such information.
Credit card payment
We accept Visa and Mastercard. If the products are found to be faulty we will offer a full refund equal to the value of the returned product. We do ask that the product(s) are made available for collection in the same condition as they were when received by you, there will be a collection charge for non faulty products. |
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